Employee’s Handbook
TABLE OF CONTENTS
EMPLOYEE GUIDELINES
Payroll
Dress Code
Phone numbers
Time off
Expectations
Concerns
FUEL CARD
Step by Step “how to”
FORMS
Ticket
Trip Log
Application Forms
Vehicle Sign Out
Key Possession Form
PROTOCOLS
Facility
Morgue
Home
Deliveries
Transfer Kit
Tissue Donor Service
APPENDIXES
Codes
Tennessee Transport Support Staff
Mortuaries
Morgues
Hospitals
Nursing Homes
Equipment
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EMPLOYEE GUIDELINES
Payroll
Drivers are paid by the pickup. All paperwork must be turned in every Tuesday (this will include the tickets, any receipts, vehicle report, and the trip log), in order for an employee to be paid. Paychecks will be ready for pick up on the same Friday.
Dress Code
Drivers must always present themselves in a professional, clean, and dignified manner.
Dress pants, dress shirt, dressy shoes (sturdy), sport jacket (blazer) and tie for the men, dress jacket for women.
Phone numbers
The drivers must provide a main number that will be monitored 24 hour a day. A secondary “back-up” number will be provided for emergency contact in the event of the primary number becoming inoperative.
Time off
One day a week will be scheduled with respect to the company’s ability to cover the work. The day off will begin at 4 AM and ne the following 4 AM (subject to change). Any extended time off will need to be arranged at least 2 to 3 weeks in advance (more when-ever possible) and approved by the owner.
Expectations
This is on-call work. Drivers will be expected to answer calls at all times of the day or night for every day of their shift. Drivers are expected to present a professional, respectful and courteous persona. Drivers must be able to work independently and reliably. We must keep the equipment clean and report any mechanical concerns immediately. All protocols and processes must be followed.
Concerns
This is a highly emotional occupation. Many cannot handle the proximity to the deceased, the emotional displays of friends and family, or the on-call life style.
FUEL CARD (9383)
Step by Step “how to”
When your vehicle reaches the ¼ tank mark, you will re-fuel.
The first step is to call dispatch and obtain a PO# (Purchase Order Number) for the trip log. (You can do this at the gas station, BEFORE, pumping the fuel; but it is better to obtain the PO prior to going to the gas station).
Swipe the card as a method of payment and enter the pin (9383 currently. Enter the TRUE mileage of the vehicle.
ANY PARTICULAR STATION? WHICH GRADE GAS?
Have a receipt printed and save it for your weekly turn-ins. Put the PO number on the receipt and verify the mileage was printed on it; otherwise, write it on the receipt as well.
FORMS
No business can run and keep track of information, payroll, billing, jobs, or history without a good paper trail.
TICKET- THE FIRST CALL REPORT
The “ticket” is comprised of 8 sections. It has a ticket number (5 digits), the company header (name, address, phone number, and e-mail addresses of the principal owners.
The ticket must be filled out as complete as possible and legibly. (Please PRINT).
Date and Time: The date used on the ticket is the date that the driver gets the dispatch. The time listed on the ticket will be the time the driver completes the delivery of the loved one to the funeral home.
Referring Establishment: This section is for information pertaining to ??? There is a place for the establishments name, address and phone number.
Representative: The driver will enter his/her name here; as well as anyone who helps with the pickup.
Deceased Information: There will be spaces for the deceased name, age, sex, and race.
Remarks: In this section, all pertinent information about the condition of the body (such as facial trauma, medical equipment (neck braces), scars and abrasions, anything out of the ordinary) and any accompanying possessions (jewelry, clothing, religious items…). Also, if there are any specific instructions the family relays to the driver (such as embalming desires, cremation vs standard burial, et cetera).
Received Location: Be as complete as possible. Name of facility and residential or facility address.
Released to: this information is to be as complete as possible as well. It will generally be a funeral home and the address and phone number won’t be necessary.
Doctor’s Name and Phone Number: The last section is for the attending Doctor, Nurse, or Hospice attendant along with their phone number. This information is not always available; but make every effort to obtain it without being disruptive.
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DRIVER ________________
Since the log is turned in weekly the year is not necessary in this column just month and day. (Arrow #1)
The ticket number will be found in the top right hand corner of the ticket and is usually 6 digits. This number MUST be the same as used on the pick-up. (Arrow #2) If there is no job (i.e. using the van for personal uses) write in “personal”. (Arrow #3) If you are the second person on someone else’s ticket use their number. (Arrow #4) if for any reason a ticket is destroyed or rendered unusable DO NOT DISPOSED OF IT! Enter the number on your log and describe it as unusable or voided (Arrow #14). (Don’t forget to turn the voided ticket in with your weekly turn-ins).
The deceased name is entered (both first and last name). (Arrow #5)
The pick-up location can be a facility (morgue (#7), assisted living center (#8), hospital (#9), or a residence (#6)), you also add the name of any other driver that may have helped you or that you have helped in this column (Arrow #10).
In the Funeral Home Column only enter the name of the facility, an address is unnecessary. (Arrow #11)
The start miles will be the odometer reading from your house or from where you received the call (if you have completed a call and have not gotten back to your house). This mileage is entered even if you are using the vehicle for personal use. (Arrow #12)
The end miles will always be the odometer reading when you return to your house. (Arrow#13)
Any POs dispatch issues will go in the last column on the line that encompasses the correct mileage. (Arrow #15)
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Application Forms
Supplies and Equipment
Gurney (s)
Bedding cot cover, pillow
Gloves
First Aid
Fuel Card
Key Possession Form
P&C = Phillip Roberts
H&C = Henderson and Crestview
Ziggs = Harpreth Hills
SP = Springfield
